Napper is one of those people who consistently goes above and beyond to make sure others feel supported and taken care of. He is pleasant, attentive, kind, patient, and incredibly efficient. Napper will stop what he is doing to assist an FCSO family member, whether they came to the IT window, reached out by phone or text, or submitted a support ticket. What stands out most about Napper is that he doesn’t simply provide assistance; he provides genuine service. Whenever possible, he will come directly to you rather than simply trying to resolve an issue over the phone. He takes the time to listen, understand the problem, and make sure you are truly taken care of before he walks away. And if he can’t resolve something immediately, he makes sure it is followed up on and handled in a timely manner. We appreciate Napper for everything he does every day. Napper’s patience, kindness, and willingness to help others do not go unnoticed. He exemplifies the family atmosphere that is felt throughout our agency. We greatly appreciate Napper for being someone others can count on and for consistently making a positive difference. He is deserving of this recognition and is being honored as our Civilian Staff Member of the Month.